AUTHENTIC WELLNESS GROUP TERMS & CONDITIONS
Effective Date: MAY 1, 2026
Last Updated: September 7, 2026
Welcome to Authentic Wellness Group.
These Terms & Conditions (“Terms”) govern your access to and use of the Authentic Wellness Group website, including information, resources, forms, appointment-request features, patient-facing links, educational materials, and other online services provided through or connected with the Website.
In these Terms, “Authentic Wellness Group,” “Authentic Wellness,” “AWG,” “we,” “us,” and “our” refer to Authentic Wellness Group and, where appropriate, its physicians, clinicians, employees, contractors, and representatives.
By accessing or using this Website, you acknowledge that you have read and agree to these Terms.
If you do not agree with these Terms, please discontinue use of the Website.
1. ABOUT AUTHENTIC WELLNESS GROUP
Authentic Wellness Group is a mental-health practice providing psychiatric services that may include:
comprehensive psychiatric evaluations;
adult psychiatric care;
child and adolescent psychiatric care;
diagnostic clarification;
medication management;
psychiatric follow-up care;
telepsychiatry; and
related mental-health services.
The availability and appropriateness of particular services depend upon clinical need, provider availability, patient location, professional licensure, applicable law, and other relevant considerations.
Nothing on this Website guarantees that Authentic Wellness Group will accept any particular individual as a patient.
2. WEBSITE INFORMATION IS FOR GENERAL INFORMATIONAL PURPOSES
Content available through this Website is provided for general informational and educational purposes.
Website content does not constitute individualized:
medical advice;
psychiatric advice;
diagnosis;
treatment;
medication recommendations;
psychotherapy;
psychological assessment;
emergency care; or
other healthcare advice.
Mental-health and medical decisions should be based upon an individualized evaluation by an appropriately qualified healthcare professional.
Do not start, discontinue, increase, decrease, or otherwise change a prescription medication or other treatment based solely upon information contained on this Website.
3. WEBSITE USE DOES NOT CREATE A PHYSICIAN-PATIENT RELATIONSHIP
Accessing this Website does not create a physician-patient, psychiatrist-patient, therapist-client, or other healthcare-provider relationship between you and Authentic Wellness Group or any individual provider.
A professional healthcare relationship is established only after:
an appropriate clinician agrees to provide care;
required registration and intake procedures are completed;
applicable informed-consent documents are completed;
the patient is appropriately evaluated; and
any other requirements necessary to establish the professional relationship are satisfied.
Submitting a:
Website inquiry;
contact form;
appointment request;
email;
voicemail;
portal registration;
referral;
questionnaire; or
other electronic communication
does not, by itself, mean that you have been accepted as a patient.
4. APPOINTMENT REQUESTS ARE NOT CONFIRMED APPOINTMENTS
Submitting an appointment request through the Website or another electronic system does not guarantee appointment availability and does not constitute confirmation of an appointment.
An appointment is considered scheduled only after it has been confirmed through the practice's designated scheduling process.
Authentic Wellness Group may decline or redirect a request for services when clinically, professionally, legally, or administratively appropriate.
5. THIS WEBSITE IS NOT FOR EMERGENCIES
THE AUTHENTIC WELLNESS GROUP WEBSITE IS NOT AN EMERGENCY OR CRISIS SERVICE.
Do not use:
Website forms;
routine email;
voicemail;
text messages;
patient-portal messages; or
social-media communications
to request emergency assistance.
These communication methods may not be monitored continuously.
If you believe you or another person is experiencing a medical or psychiatric emergency, call 911 or go to the nearest emergency department.
If you or someone else is experiencing a suicidal or mental-health crisis in the United States, you may call or text 988 to reach the 988 Suicide & Crisis Lifeline.
If you are outside the United States, contact the emergency or crisis service appropriate to your location.
6. MEDICATION QUESTIONS AND PRESCRIPTION REQUESTS
Information on this Website regarding psychiatric medications is educational and general in nature.
Prescription decisions require appropriate clinical assessment and are made at the discretion of the treating clinician consistent with:
applicable law;
professional standards;
clinical judgment;
patient safety;
prescribing regulations; and
the established physician-patient relationship.
Website content does not constitute a prescription or recommendation that a particular medication is appropriate for you.
Prescription Refills
Medication-refill requests should be submitted through the communication method designated by Authentic Wellness Group.
Submitting a refill request does not guarantee that a prescription will be issued.
Depending upon the medication and clinical circumstances, a provider may require:
a follow-up appointment;
an in-person assessment;
laboratory testing;
vital signs;
medication monitoring;
review of prescription-monitoring information; or
other clinical information
before issuing or renewing a prescription.
Do not rely on an electronic refill request when you need urgent or emergency medical attention.
7. CONTROLLED SUBSTANCES
Certain psychiatric medications are controlled substances and are subject to additional federal and state requirements.
Nothing on this Website guarantees that a controlled substance will be prescribed.
Decisions concerning controlled substances are made individually based upon clinical appropriateness and applicable federal and state prescribing requirements.
Telemedicine and controlled-substance prescribing may be subject to additional requirements that change over time.
Authentic Wellness Group and its clinicians reserve the right to require an in-person evaluation or additional monitoring when clinically or legally appropriate.
8. TELEPSYCHIATRY
Authentic Wellness Group may provide certain services through telehealth or telepsychiatry when legally and clinically appropriate.
Telehealth allows healthcare services to be provided using electronic communication technology rather than requiring every encounter to occur in person.
Telehealth may include:
video appointments;
audio communications where permitted;
secure messaging;
patient-portal communications; and
other electronic healthcare technologies.
Patient Location
The ability of a clinician to provide telehealth services may depend upon the patient's physical location at the time of the appointment.
Patients may be required to disclose their current physical location at the beginning of a telehealth encounter.
Authentic Wellness Group may be unable to provide a scheduled telehealth service if the patient is physically located in a jurisdiction where the treating clinician is not authorized to practice.
Telehealth Limitations
Telehealth may not be clinically appropriate for every patient, condition, or circumstance.
A clinician may recommend or require:
an in-person evaluation;
laboratory testing;
physical examination;
emergency evaluation;
care from another professional; or
a different level of care
when appropriate.
Telehealth patients may also be required to complete a separate Telehealth Informed Consent.
9. TELEHEALTH PRIVACY AND TECHNOLOGY RISKS
Authentic Wellness Group uses reasonable safeguards designed to protect the privacy and security of telehealth communications.
However, electronic communication technologies may carry privacy or technological risks, including:
interrupted connections;
technology failures;
unauthorized access;
loss of Internet service;
limitations in audio or video quality;
inadvertent disclosure to individuals in the patient's environment; and
risks associated with a patient's device or network.
Patients participating in telehealth should, when possible:
participate from a private location;
use a secure Internet connection;
avoid public Wi-Fi;
use headphones when appropriate;
prevent unauthorized individuals from viewing or hearing the session; and
protect access to their devices and accounts.
Additional telehealth privacy and security terms may appear in the patient's informed-consent documents.
10. SERVICES INVOLVING CHILDREN AND ADOLESCENTS
Authentic Wellness Group may provide psychiatric services to minors.
The rights and responsibilities of:
minors;
parents;
legal guardians;
custodial parents;
noncustodial parents; and
other legally authorized representatives
may depend upon applicable law and the specific circumstances of the patient's care.
We may request documentation concerning:
legal guardianship;
custody;
decision-making authority;
consent to treatment; or
authority to access healthcare information
before providing services or releasing information.
Website access alone does not establish any person's legal authority to make healthcare decisions for a minor.
Clinical consent and confidentiality involving minors are governed by applicable law, our clinical policies, and relevant informed-consent documents.
11. PATIENT PORTALS AND ELECTRONIC HEALTH RECORD SYSTEMS
Authentic Wellness Group may use third-party platforms for:
electronic health records;
patient portals;
appointment scheduling;
electronic prescribing;
intake forms;
questionnaires;
secure messaging;
telehealth;
billing;
payment processing; and
other healthcare operations.
Your use of these systems may also be subject to the applicable provider's terms and privacy practices.
Clinical information maintained through these systems may be protected by HIPAA and other healthcare privacy laws.
Patients are responsible for maintaining the confidentiality of their own login credentials and should not knowingly provide their portal passwords to unauthorized individuals.
If you believe your account credentials have been compromised, contact the practice and/or applicable platform promptly.
12. PRIVACY AND PROTECTED HEALTH INFORMATION
Use of this Website is also governed by the Authentic Wellness Group Privacy Policy.
When Authentic Wellness Group maintains Protected Health Information (“PHI”) in connection with healthcare services subject to HIPAA, our practices regarding that information are described in our Notice of Privacy Practices.
The Website Privacy Policy and Notice of Privacy Practices serve different purposes.
Nothing in these Terms authorizes Authentic Wellness Group to use or disclose PHI in a manner prohibited by applicable law.
13. COMMUNICATIONS WITH THE PRACTICE
Authentic Wellness Group may communicate with patients or prospective patients using:
telephone;
voicemail;
email;
text messaging;
secure messaging;
patient portals; or
other authorized communication methods.
Electronic communication carries inherent privacy risks.
Patients should use designated secure communication methods for sensitive health information whenever available.
Response Times
Routine electronic messages should not be assumed to receive an immediate response.
If a situation requires immediate medical or psychiatric attention, use appropriate emergency services rather than electronic messaging.
Communication Preferences
Patients may request reasonable confidential-communication preferences as provided under applicable law and the Authentic Wellness Group Notice of Privacy Practices.
14. PATIENT RESPONSIBILITY FOR ACCURATE INFORMATION
Healthcare decisions depend upon accurate and complete information.
Patients and prospective patients are responsible for providing truthful and reasonably complete information regarding matters relevant to their care, which may include:
current medications;
medication allergies;
medical conditions;
psychiatric symptoms;
substance use;
current healthcare providers;
recent hospitalizations;
pregnancy where relevant;
adverse medication reactions;
laboratory findings;
emergency concerns; and
other clinically relevant information.
Withholding or providing materially inaccurate healthcare information may affect the safety and effectiveness of care.
15. FEES, PAYMENTS, AND FINANCIAL RESPONSIBILITY
Authentic Wellness Group may charge fees for professional services.
Applicable fees and financial policies may be communicated through:
the Website;
patient registration materials;
financial agreements;
informed-consent documents; or
other practice materials.
Patients are responsible for understanding applicable fees before receiving services.
Additional charges may apply for certain non-session services where disclosed and legally permissible.
Payment Processing
Authentic Wellness Group may use third-party payment processors.
Payment processors may maintain their own terms and privacy practices.
Self-Pay Services
Where Authentic Wellness Group operates on a self-pay basis, patients are responsible for payment according to the applicable financial agreement.
Payment for services does not guarantee any particular clinical outcome.
16. CANCELLATIONS, MISSED APPOINTMENTS, AND LATE ARRIVALS
Authentic Wellness Group may maintain separate policies regarding:
cancellations;
rescheduling;
missed appointments;
late arrivals; and
associated fees.
Those policies will be communicated through applicable patient agreements or practice materials.
Where a practice-specific cancellation policy conflicts with the general provisions of these Website Terms, the practice-specific agreement will control.
17. NO GUARANTEE OF TREATMENT OUTCOME
Psychiatric treatment is individualized, and outcomes vary.
Authentic Wellness Group does not guarantee:
a particular diagnosis;
symptom resolution;
medication effectiveness;
absence of medication side effects;
improvement within a particular period;
school or workplace outcomes;
insurance or disability determinations;
legal outcomes; or
any specific clinical result.
Information describing treatments or services should not be interpreted as a promise or guarantee of results.
18. EDUCATIONAL ARTICLES, BLOGS, VIDEOS, AND SOCIAL CONTENT
Authentic Wellness Group may publish educational material through its Website, social-media channels, newsletters, videos, podcasts, presentations, or other platforms.
These materials are intended for general education.
Even when content is written or presented by a licensed physician, it does not constitute individualized medical or psychiatric advice unless provided within an established professional relationship and based upon an appropriate clinical evaluation.
Examples or hypothetical situations used for education should not be interpreted as individualized clinical recommendations.
19. TESTIMONIALS AND REVIEWS
If Authentic Wellness Group publishes testimonials or feedback where legally and professionally appropriate, individual experiences do not guarantee that another patient will experience the same result.
Public reviews posted independently by patients represent the views of those individuals.
Because healthcare providers have legal and ethical confidentiality obligations, Authentic Wellness Group may be unable to confirm, deny, correct, or fully respond to statements made in a public review.
A public review by a patient does not automatically authorize Authentic Wellness Group to disclose that patient's confidential health information.
Patients with clinical or privacy concerns are encouraged to communicate directly with the practice.
20. THIRD-PARTY LINKS
Our Website may contain links to third-party websites or services.
These may include:
patient portals;
scheduling systems;
telehealth platforms;
payment processors;
pharmacies;
laboratories;
professional organizations;
healthcare resources;
maps;
social-media platforms; and
educational resources.
Links are provided for convenience or informational purposes and do not necessarily constitute an endorsement.
Authentic Wellness Group does not control and is not responsible for the content, security, accuracy, availability, terms, or independent privacy practices of third-party websites.
21. SOCIAL MEDIA
Authentic Wellness Group may maintain social-media accounts for educational, informational, or promotional purposes.
Interacting with us through social media does not establish a physician-patient relationship.
For privacy reasons, do not use:
public comments;
social-media posts;
direct messages; or
other social-media features
to communicate sensitive clinical information.
We cannot guarantee the privacy of information you voluntarily disclose through a third-party social-media platform.
22. INTELLECTUAL PROPERTY
Unless otherwise indicated, content on the Authentic Wellness Group Website is owned by, licensed to, or used with permission by Authentic Wellness Group and is protected by applicable intellectual-property laws.
This may include:
text;
articles;
graphics;
logos;
photographs;
videos;
educational resources;
forms created by the practice;
downloadable materials;
presentations;
branding; and
Website design elements.
You may view and use publicly available Website content for your personal, noncommercial informational purposes.
Unless authorized in writing or otherwise permitted by law, you may not:
reproduce substantial portions of Website content;
republish Website materials;
sell or commercially distribute our content;
modify content and represent it as ours;
remove copyright or proprietary notices;
use our branding in a manner suggesting endorsement or affiliation;
systematically scrape Website content; or
use proprietary content to create competing commercial materials.
23. ACCEPTABLE WEBSITE USE
You agree not to:
use the Website unlawfully;
interfere with Website security or operation;
attempt unauthorized access to computer systems or accounts;
introduce viruses, malware, or malicious code;
impersonate another individual;
submit intentionally false or fraudulent information;
harvest personal information from other Website users;
interfere with another person's use of the Website;
violate another person's intellectual-property rights; or
use the Website for abusive, threatening, fraudulent, or unlawful purposes.
We may restrict access when reasonably necessary to protect the Website, our systems, patients, staff, or others.
24. WEBSITE SECURITY
We take reasonable steps designed to protect our Website and information systems.
However, no Internet-based system can be guaranteed to be completely secure.
You are responsible for using reasonable precautions when accessing online services, including maintaining current software, protecting passwords, and avoiding suspicious links or communications.
If you believe you have discovered a security vulnerability involving an Authentic Wellness Group system, please contact the practice rather than attempting to exploit the vulnerability.
25. WEBSITE AVAILABILITY
We do not guarantee uninterrupted access to the Website.
Website functions may become unavailable due to:
maintenance;
technology failures;
Internet disruptions;
vendor outages;
security incidents;
circumstances outside our control; or
changes to our services.
Authentic Wellness Group may change, suspend, or discontinue Website functionality as reasonably necessary.
If a Website feature is unavailable and you require medical attention, use an appropriate alternative method to contact the practice or seek emergency services as appropriate.
26. DISCLAIMER OF WARRANTIES
To the fullest extent permitted by applicable law, general Website content is provided on an “as is” and “as available” basis.
Although we strive to provide accurate information, we do not warrant that all general Website content will at all times be:
complete;
current;
error-free;
appropriate to every individual's circumstances; or
continuously available.
Medical knowledge, prescribing requirements, professional standards, and laws change over time.
Website information should therefore not replace individualized medical care.
Nothing in this section limits professional duties or patient rights that cannot lawfully be waived.
27. LIMITATION OF LIABILITY FOR GENERAL WEBSITE USE
To the fullest extent permitted by applicable law, Authentic Wellness Group and its owners, clinicians, employees, contractors, and representatives will not be liable for indirect, incidental, special, consequential, or punitive damages arising solely from reliance upon general Website information or inability to access the Website.
This limitation applies to general Website use and is not intended to waive, restrict, or eliminate legal duties arising from healthcare actually provided within an established physician-patient relationship where such duties cannot lawfully be limited.
Nothing in these Terms waives any right or remedy that cannot legally be waived.
28. INDEMNIFICATION FOR WEBSITE MISUSE
To the extent permitted by law, you agree to be responsible for claims or losses resulting from your unlawful misuse of the Website, intentional violation of these Terms, or infringement of another person's rights.
This section does not require a patient to indemnify Authentic Wellness Group for healthcare malpractice, professional negligence, or another liability that cannot lawfully be shifted to the patient.
29. PROFESSIONAL SERVICES ARE GOVERNED BY SEPARATE AGREEMENTS
These Website Terms do not replace the agreements governing actual healthcare services.
Patients may be required to agree to separate documents concerning matters such as:
informed consent for psychiatric treatment;
telehealth consent;
medication management;
controlled substances;
financial responsibility;
cancellation policies;
electronic communications;
consent to treatment of minors;
release of information;
patient responsibilities; and
Notice of Privacy Practices.
If a clinical agreement contains terms that specifically address the healthcare relationship, those more specific terms will govern that issue.
30. ACCESSIBILITY
Authentic Wellness Group seeks to make Website information reasonably accessible.
If you experience difficulty accessing Website content or require assistance obtaining information in another format, please contact the practice.
Accessibility concerns involving healthcare communications will be addressed consistent with applicable law.
31. GOVERNING LAW
Unless otherwise required by applicable law or a separate clinical agreement, these Website Terms are governed by the laws of the State of Georgia, without regard to conflict-of-law principles.
Nothing in this provision eliminates rights or protections that cannot lawfully be waived.
32. SEVERABILITY
If a provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will remain effective to the fullest extent permitted by law.
33. NO WAIVER
Failure by Authentic Wellness Group to enforce a provision of these Terms on one occasion does not constitute a permanent waiver of that provision or any other provision.
34. CHANGES TO THESE TERMS
We may update these Terms periodically to reflect changes in:
our Website;
services;
technologies;
business practices;
professional requirements; or
applicable law.
When we update these Terms, we will revise the “Last Updated” date at the top of this page.
Changes become effective when posted unless otherwise stated or required by law.
35. ENTIRE WEBSITE AGREEMENT
These Terms, together with the Authentic Wellness Group:
Privacy Policy; and
applicable Website notices
govern general use of this Website.
For patients, the Notice of Privacy Practices, informed-consent documents, financial policies, telehealth consent, and other clinical agreements separately govern the healthcare relationship.
36. CONTACT US
Questions regarding these Website Terms & Conditions may be directed to:
Authentic Wellness Group
Email: info@authenticwellnessgroup.com
For medical or clinical questions, current patients should use the communication methods designated by Authentic Wellness Group.
Do not use the Website contact form for emergency medical or psychiatric needs.